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Shipping Policy

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Shipping & Delivery

Shipping and Handling -  Express Postage

 

Local Store Pick Up in Australia-

      Unit 1, 124 Briggs Street

      Welshpool, WA 6106. Australia

      Opening Hours:

      Monday - Friday: 9am - 5pm

      Saturday: 9am - 1pm

 

Shipping within Australia-

  1. Your order will be posted within 24 hours upon receipt of your payment.
  2. Your order will be sent via EXPRESS Postage. 
  3. Delivery will be made within 1-3 working days.( Toll Express shipping within Next Business Day delivery for most Australia's Metro AreayesIf you prefer Australia post Express, please leave us a message at Checkout) All orders are shipped the same business day that are made 2PM Western Australia Time)
  4. Once the item is posted, we will email you the Tracking Number.  You can track the status of your delivery at http://auspost.com.au/track/   Or, https://online.toll.com.au/trackandtrace/traceConsignments.do

 

Shipping to New Zealand-

  1. Your order will be posted within 24 hours upon receipt of your payment.
  2. Your order will be sent via Startrack express 
  3. Delivery will be made within 2-4 working days.
  4. Once the item is posted, we will email you the Tracking Number.  Y

 

International Shipping-

  1. We are now serving International destinations to: United States (USA), United Kingdom (UK), Singapore, Malaysia, Indonesia, Taiwan, Hong Kong & China.
  2. Your order will be posted within 24 hours upon receipt of your payment.
  3. Your order will be sent via Australia Post. 
  4. Delivery will be made within 7-21 working days.
  5. The recipient of an international shipment may be subjected to other fees and charges including Import Fees, which are levied once a shipment reaches your country.  Any additional fees and charges for custom clearance must be borne by recipient if applicable.

Need help? If you are unsure which product is right for your dog, check our guide.